FAQ

Updated Turn Around Time (TAT):

Due to our crazy delays and having to replace a ton of orders, we are extending our TAT until we get caught up and smoothed everything out. We didn't want to keep the store closed as there is lots of info on our site, and we want to release our held-back summer collection while it's still summer! Our TAT will return to its regular timing once we feel comfortable with the orders and are caught up. Thank you for your patience everyone!

Why do I have to sign with Xpresspost?

We know it's super annoying to have to go and sign for a package versus having it dropped off easily in your mailbox, but signatures are required to ship Xpresspost to USA. Expedited isn't though and it's only signature-required for orders to the States, and not to Canada. It's jus the way it works, and we promise we're not trying to make it harder on anyone to get their items!

How big are your bottles?

Our scents come in various sizes: 1.5mL, 3mL and 6mL. You can click here to view images of all our bottles! 

What is the Unlisted Fragrance for?

The unlisted fragrance option is for those who wish to purchase a custom scent they have created previously, or to inquire/purchase a past scent that we may or may not have. To inquire, please use the "Contact About Order" form!

How do I order another bottle of a custom fragrance I made ages ago?

See above, (Unlisted Fragrance Option!).

What is the difference between your standard and High Concentration oils?

Our standard perfume oils are an industry standard, with the fragrance oil to carrier oil ratio being between 40%-60%. The HC oils are a much higher level of fragrance oil, around 80%-100%. These are very strong, scent wise but also chemically. They are not typically used for skin-only application as they can cause irritation and redness. Many people were requesting HC oils in order to scent other products, such as lotions or shampoo, to use in a room diffuser, or to put into their hair oils. Please be advised when purchasing all oils, but especially HC oils to do a patch test before applying to sensitive areas. Do not apply perfume oil right out of the shower, as your skin is more sensitive then 

Shipping

Canada & USA: $10 tracked shipping - This method of shipping generally takes within 3-7 business days within Canada and 5-14 business days in the United States. We had to update the shipping to only be tracked due to the insane high volume of lost packages. We hope to return to our low-cost shipping method, but we need to be sure packages won't be missing again!

International: $7.50 regular Letter-Mail Shipping - Due to tracked shipping being over $40 INTL normally, we are leaving the untracked option here, but with only one replacement package or refund if the package does not arrive. 

Orders will be shipped via Canada Post. If applicable, the tracking number will be provided to you as soon as possible.

Turn Around Time (TAT):

Regular orders: 14-18 Business Days and

Custom fragrance: N/A

(unless otherwise specified on main page).

This method is dependent on weight, so there is also the possibility you will receive two packages (labeled “Package 1 of 2” and “Package 2 of 2” respectively). If you receive only one package (with a label on the upper right side of the envelope indicating another) please contact us.

As of 2018-07-16, the local post office will no longer accept envelopes containing non-paper materials (person-to-person), but will still allow shipping via deposit mailbox.

Unfortunately, this can delay shipping by as much as 24 hours and there is also a possibility that the envelope will not be accepted and returned to our original address (if this happens, we will ship again via express tracked parcel at no additional cost to you).

Returns

All sales are final, however if you are unsatisfied with your order please contact us here.

If you are looking for information on our fragrance formulation, carrier oils and concentration, please go to Stereoplasm's Fragrances under the Indie Perfume Guide tab, or click here.