New Shipping Policy

As of November 20th 2023, all orders will be shipped within 14 business days of purchase (unless discussed and approved by customer) or the order will be refunded in entirety and complimentary. 

"Shipped" refers to when Canada Post or Fedex receives and scans the bar code with online status showing as "Item received" (picked up, etc).

• If only a shipping label has been produced but the carrier does not have the item, the shipment will be considered "not shipped"

• If the carrier has picked up the item but the status has not changed online and the order arrives within 14-21 days after purchase, it will most likely not be refunded but you will be contacted with confirmation/status

More details to come, please contact me with any questions!

Thanks as always,

Meaghan

(meaghan@stereoplasm.ca)