Order Processing Times

Current orders being worked on are Dec. 17-26!

The backlog of holiday orders for Canada Post is clearing up now, but won't be back to normal until mid/late January. There are also some delays in tracking updating. As we get 30-50 packages picked up at a time, they often won't scan them all on site but sort it over the next few days. If your order has been marked shipped online, but your tracking hasn't shown up, please remember it can take up to 72 hours before the delays. Thank you!! 

Please note that Black Friday orders are quite large, with many orders being combined and group orders as well. Though we have simplified our packaging, we do still wrap our bottles individually and the sheer volume in each order does take a bit more time! However, we will get these items to you as fast as we can, and we hope you have an absolutely lovely holiday! Please don't hesitate to contact us through the form here (linked) or directly to our email at stereoplasm.team@gmail.com.

Please also note that any refunds or replacement packages will be addressed after the holidays, as the delayed packages often show up when the queue clears. Thank you!

All fragrances are hand mixed, poured, bottled and packed by our fabulous founder and mastermind Meaghan. We are hoping to hire extra help very soon in order to speed along the packaging process, but for now - it's a one-woman-perfume show! This means that the turn-around-time does vary, as life does get in the way, but this way we can update everyone on what is being processed! 

The TAT is an estimate, and we are aiming to get our regular TAT of 7-10 days back as soon as we're all caught up with orders, but we're extending it now to give ourselves more leeway and relieve some stress. 

If you have questions about orders being processed please feel free to message us here, or at stereoplasm.team@gmail.com

Please note that original orders take priority, and will be worked on before anything else!  We thank everyone so much for their patience and feedback during this hectic time! We're hoping to be back on track as soon as possible. Thanks again everyone!