Order Processing Times

Current orders being worked on are orders from March 1-10

IMPORTANT UPDATE: Canada post has very recently, and very suddenly, changed their labeling requirements for all post - national and international. So, we had a quite a large number of packages returned to us today (March 30th), almost all orders from March 18th-27th have been sent back. We're working on getting these re-labelled, and sent our AS QUICK AS POSSIBLE! With such an influx and high number of packages being sent all at once, labels for these will take anywhere from this week to next to update. We're so sorry about the delay, but we also need to follow procedure and do everything we can to ensure safety!

Please note that the COVID-19 outbreak has decreased postal pick ups and extended shipping times. Staff shortages also mean that shipping labels will take longer to update, but normally shouldn't exceed 7 business days.

Please also note that any refunds or replacement packages will be addressed after the holidays, as the delayed packages often show up when the queue clears. Thank you!

All fragrances are hand mixed, poured, bottled and packed by our fabulous founder and mastermind Meaghan. We are hoping to hire extra help very soon in order to speed along the packaging process, but for now - it's a one-woman-perfume show! This means that the turn-around-time does vary, as life does get in the way, but this way we can update everyone on what is being processed! 

The TAT is an estimate, and we are aiming to get our regular TAT of 7-10 days back as soon as we're all caught up with orders, but we're extending it now to give ourselves more leeway and relieve some stress. 

If you have questions about orders being processed please feel free to message us here, or at stereoplasm.team@gmail.com

Please note that original orders take priority, and will be worked on before anything else!  We thank everyone so much for their patience and feedback during this hectic time! We're hoping to be back on track as soon as possible. Thanks again everyone!